Sort out your customer service Max Brenner ….You know damn right Seoul is turning into a gourmet capital when you see all these different dining concepts and cuisines from around the world lining up to get into the city's vibrant dining scene. Oh and to add to this the toilets were unclean and had no toilet roll…… We are big tippers, we don’t usually even ever complain but this was totally unacceptable and the attitude of the manager just was the icing on the cake. The attitude of the manager was not good, he completely missed the point. this would not have happened you wouldn’t even have to ask to not pay for them they would have said themselves “we are so sorry we will not charge you for those”. We spoke to the manager who had the same attitude. When we raised this with the server he said “ well you’ve eaten lots of it haven’t you”. When it came to paying the bill we were shocked to see we were still being charged for the starters. We raised this with the server who said that doesn’t normally happen and apologised. had no time to eat our starters so my husband and daughter were rushing their food to try to stop it going cold and in the end could not eat it all. We ordered starters to have before our mains, literally within 1 minute of the starters arriving our mains arrived!! The server said “sorry the kitchen are pushing them out tonight”. This is the 5th and last time we will ever come to Max Brenners. But it did not appear that other wait staff was the same (from observation) so we won't hold this against the restaurant as it doesn't seem to be their fault. Also, we were really disappointed in our waiter who never made eye contact with us and spoke in a low tone of voice (in a loud restaurant) and seemed as if we were an imposition. So, I think going forward we'll go only for dessert (and recommend others do so as well) and skip the rest of the meal here. Thankfully, it hadn't and I thoroughly enjoyed it. For dessert, I chose my fav, the banana hazelnut crepe, and prayed it had not changed. I ate probably 1/3 of it (which was frustrating given the high cost of this sandwich). It left the menu for quite a while, but they'd brought it back and I was excited! However, they should have left it off - the meat was hardly recognizable as beef (still not completely convinced it was), the waffles too thick for a sandwich, and the cheese sauce a far cry from the past deliciousness. And one of my absolute favorite dishes was the cheesesteak waffle sandwich. First, we've always enjoyed the food in addition. This time felt different, though, and I left feeling substantially disappointed. Private Dining Restaurants in Murray Hillįor the past ten years, Max Brenner has been one of my fav places to go when in NYC.Hot Dogs in Times Square / Theater District. American Restaurants with Private Dining in Times Square / Theater District.Restaurants for Special Occasions in New York City.Restaurants for Group Dining in New York City.Late Night Restaurants in New York City.Kid Friendly Restaurants in New York City.Food Delivery Restaurants in New York City.Vegetarian Restaurants in New York City.
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